Effective Date: 7 August 2026
Last Updated: 7 August 2026
At Kushi Sarees and Designers, every saree is carefully checked and packed before dispatch. We request customers to inspect their order immediately upon delivery.
Return Eligibility
Returns are accepted only if the saree received is damaged or defective.
We do not accept returns for:
- Change of mind or personal preference
- Colour expectations or minor colour variations
- Products that have been used, worn, washed or altered
- Damage caused after delivery
- Failure to report the damage or defect within the specified period
Reporting a Damaged or Defective Saree
Any damage or defect must be reported to us within 24 hours of delivery.
To submit a claim, all of the following are mandatory:
- A clear and continuous unboxing video
- Clear photos showing the damage or defect
- Your order number and order details
The unboxing video should show the package before it is opened and clearly capture the condition of the saree when the package is opened.
Claims submitted without the required evidence may not be eligible for return or refund.
Return Process
Once we receive your claim, our team will review the information provided.
If the return is approved, Kushi Sarees and Designers will arrange or bear the applicable return shipping cost.
Please do not return or courier a product to us without receiving confirmation from our team.
Condition of Returned Products
The saree must be returned in its original condition. It must be unused, unworn, unwashed and unaltered, with the original tags and packaging intact.
We reserve the right to reject a return if the product does not meet these conditions.
Colour & Weaving Variations
We make every effort to represent the colours of our sarees accurately. However, actual colours may vary slightly due to photography, lighting, screen brightness and individual device/display settings.
Minor colour differences will not be considered defects.
Certain sarees may also have minor variations in weaving, texture, pattern or finish due to traditional or handcrafted production processes. Such natural variations are not considered manufacturing defects.
Refunds
Once an approved returned product is received and inspected, the refund will be initiated to the original payment method.
Approved refunds are generally processed within 5–7 business days.
Additional time taken by your bank, card issuer or payment provider to reflect the amount in your account is outside our control.
For assistance:
Email: kushidesigners@gmail.com
Phone: +91 95151 08589