Effective Date: 1 October 2026
Last Updated: 1 October 2026
At Kushi Sarees and Designers, every saree is carefully checked and packed before dispatch. We request customers to inspect their order immediately upon delivery.
1. Return Eligibility
Returns are accepted only if the saree received is damaged or defective.
We do not accept returns for:
Change of mind or personal preference
Colour expectations or minor colour variations
Products that have been used, worn, washed, or altered
Damage caused after delivery
Failure to report the damage or defect within the specified period
Nothing in this policy is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection laws.
2. Reporting a Damaged or Defective Saree
Any damage or defect must be reported to us within 24 hours of delivery.
To submit a claim, all of the following are mandatory:
A clear and continuous unboxing video
Clear photos showing the damage or defect
Your order number and order details
The unboxing video should show the package before it is opened and clearly capture the condition of the saree when the package is opened.
Claims submitted without the required evidence may not be eligible for return or refund, subject to applicable consumer rights.
3. Return Process
Once we receive your claim, our team will review the information provided.
If the return is approved, Kushi Sarees and Designers will arrange or bear the applicable return shipping cost.
Please do not return or courier a product to us without receiving confirmation from our team.
4. Condition of Returned Products
The saree must be returned in its original condition. It must be unused, unworn, unwashed, and unaltered, with the original tags and packaging intact.
We reserve the right to reject a return if the product does not meet these conditions, subject to applicable law.
5. Colour & Weaving Variations
We make every effort to represent the colours of our sarees accurately. However, actual colours may vary slightly due to photography, lighting, screen brightness, and individual device or display settings.
Minor colour differences will not be considered defects.
Certain sarees may also have minor variations in weaving, texture, pattern, or finish due to traditional or handcrafted production processes. Such natural variations are not considered manufacturing defects.
6. Refunds
Once an approved returned product is received and inspected, the refund will be initiated to the original payment method.
Approved refunds are generally processed within 5–7 business days.
Additional time taken by your bank, card issuer, or payment provider to reflect the amount in your account is outside our control.
7. Business Information & Contact
For return or refund assistance, please contact:
Legal Name: KUSHI SAREES AND DESIGNERS
Trade Name: KUSHI SAREES AND DESIGNERS
GSTIN: 36ABBFK0926F1ZN
Registered Address:
GR FLOOR, H NO 11-13-535, YADAV NAGAR, ALKAPURI COLONY, NEAR ASTALAXMI TEMPLE, Saroor Nagar East, Hyderabad, Rangareddy, Telangana – 500035, India.
Email: kushidesigners@gmail.com
Phone: +91 98661 08589